Sign up for our Professional Certificate in Complaints Management Training

Why Attend?

Over the course of two weeks, you will be presented with a range of learning experiences including presentations, case studies and exercises to help you implement a complaints management system in your organisation. 

Benefits Of Attending

• Explain the rise of consumerism, the role of regulators and the evolution of quality standards 
• Outline the business case for introducing a complaints management strategy 

Learning Objectives

• Describe the role of management and front-line employees in the handling of complaints
• Design an effective complaints management system with an implementation plan

Who Should Attend

This course will benefit customer service directors and managers; and all employees involved in customer service and relations or those who have an interest in developing an effective complaints management system.

Course Information

Program level: Intermediate

Targeted Competencies

• Service Excellence: the ability to empathise with customers in order to respond, effectively, to their needs and expectations

Delivered by Alan

Alan Power has extensive experience developing strategies for improving the customer experience.

Run this course in-house

For over 29 years, Informa Connect Academy’s customised training solutions have helped organisations deliver tailored learning in different languages to suit every requirement