Skip navigation

Optimize Contact Center and Patient Service Effectiveness Amid Increasing Regulations, Specialty Products and Social Media Channels

January 21-22, 2015
  • Philadelphia, Pennsylvania

Entering into its 14th year, Contact Centers has remained the one and only conference specifically tailored for bio/pharmaceutical executives in this space. This unique forum convenes medical communications and information experts to share best practices and strategies for managing a diverse set of call center responsibilities while navigating an evolving regulatory and healthcare landscape.

 

Program Highlights Include:

  • Cutting edge technology and innovations in contact centers
  • The evolving regulatory and compliance landscape
  • Outsourcing vs. in-sourcing to mitigate costs
  • Off-shore contact center considerations
  • Quality and performance metrics
  • Social media communication channels
  • Demonstrating the value of the contact center
  • Globalizing medical information

14th Bio/Pharma Contact Centers Conference

Optimize Contact Center and Patient Service Effectiveness Amid Increasing Regulations, Specialty Products and Social Media Channels

Entering into its 14th year, Contact Centers has remained the one and only conference specifically tailored for bio/pharmaceutical executives in this space. This unique forum convenes medical communications and information experts to share best practices and strategies for managing a diverse set of call center responsibilities while navigating an evolving regulatory and healthcare landscape.

 

Program Highlights Include:

  • Cutting edge technology and innovations in contact centers
  • The evolving regulatory and compliance landscape
  • Outsourcing vs. in-sourcing to mitigate costs
  • Off-shore contact center considerations
  • Quality and performance metrics
  • Social media communication channels
  • Demonstrating the value of the contact center
  • Globalizing medical information