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Agenda

Analyzing the Patient Experience to Improve Time to Fill, Prior Authorization, Adherence and Outcomes

December 12-13, 2017
  • Philadelphia, PA

Agenda

Want more agenda details? Download the brochure.

DAY ONE TUESDAY, DECEMBER 12, 2017

7:30

Conference Registration and Breakfast

8:30

Chairperson’s Welcome and Opening Remarks

Cheryl Allen
Vice President, Industry Relations
Diplomat Specialty Pharmacy

8:45

KEYNOTE ADDRESS The Journey of a Grateful Patient

Rolf Benirschke
Chief Executive Officer
Legacy Health Strategies

9:45

Identify Common Missteps in Patient Journey Mapping

Maria Kirsch
Executive Director, Head Patient & Specialty Services Strategy, Operations and Finance
Novartis

10:30

Networking and Refreshment Break

11:00

Address the Continually Changing Payer Landscape and How it Will Affect Time to Fill

Maria Pandolfo, MS
Field Director, Patient Services
Shire

Kristina Sullivan
Senior Manager, Patient Access & Nurse Engagement
Actelion

12:00

Define “Patient Journey” and What it Means to Stakeholders

Cheryl Allen
Vice President, Industry Relations
Diplomat

12:45

Networking Luncheon

2:00

Enable a Shortened Time to Fill when Focusing on Specialty Products

Cheryl Allen
Vice President, Industry Relations
Diplomat Specialty Pharmacy

2:45

Uncover How Understanding the Patient Can Drive Outcomes

Linda Newberry-Ferguson
SVP, Clinical Navigation
Dohmen Life Science Services

Carey Stephenson
Director, Patient & Commercial Insights
Dohmen Life Science Services

3:30

Networking and Refreshment Break

4:00

Understanding the Patient Journey from a Patient-Centric Perspective

Alan Balch
Chief Executive Officer
Patient Advocate Foundation

Alan Richardson
Executive Vice President, Strategic Patient Solutions
Patient Advocate Foundation

5:00

Close of Day One

Networking, Wine and Cheese Reception immediately following the final session on day one

DAY TWO WEDNESDAY, DECEMBER 13, 2017

8:00

Continental Breakfast

8:30

Chairperson’ Review of Day One

Cheryl Allen
Vice President, Industry Relations
Diplomat Specialty Pharmacy

8:45

Translating the Patient Experience into Data Driven Insights with Actionable Improvement

Catherine Blansfield, MA, BS, RN
Vice President, Patient Services
National Organization for Rare Disorders (NORD)

9:30

Pharmacist Perspective Making Your Specialty Pharmacy Work for You

Jennifer Otto
Pharmacist
ASAP Pharmacy

10:15

Networking and Refreshment Break

10:45

PANEL Promoting Patient Adherence with Cutting-Edge Techniques
and Technologies

MODERATOR:

Patricia J. Goldsmith
Chief Executive Officer
CancerCare

PANELISTS:

William T. Lee DPh, MPA, FASCP
Senior Director, Pharmacy System
Carilion Medical Center

Maria Kirsch
Executive Director, Head Patient &
Specialty Services Strategy, Operations and Finance
Novartis

11:45

Close of Conference

Agenda

Want more agenda details? Download the brochure.
Want more agenda details? Download the brochure.

DAY ONE TUESDAY, DECEMBER 12, 2017

7:30

Conference Registration and Breakfast

8:30

Chairperson’s Welcome and Opening Remarks

Cheryl Allen
Vice President, Industry Relations
Diplomat Specialty Pharmacy

8:45

KEYNOTE ADDRESS The Journey of a Grateful Patient

Rolf Benirschke
Chief Executive Officer
Legacy Health Strategies

9:45

Identify Common Missteps in Patient Journey Mapping

Maria Kirsch
Executive Director, Head Patient & Specialty Services Strategy, Operations and Finance
Novartis

10:30

Networking and Refreshment Break

11:00

Address the Continually Changing Payer Landscape and How it Will Affect Time to Fill

Maria Pandolfo, MS
Field Director, Patient Services
Shire

Kristina Sullivan
Senior Manager, Patient Access & Nurse Engagement
Actelion

12:00

Define “Patient Journey” and What it Means to Stakeholders

Cheryl Allen
Vice President, Industry Relations
Diplomat

12:45

Networking Luncheon

2:00

Enable a Shortened Time to Fill when Focusing on Specialty Products

Cheryl Allen
Vice President, Industry Relations
Diplomat Specialty Pharmacy

2:45

Uncover How Understanding the Patient Can Drive Outcomes

Linda Newberry-Ferguson
SVP, Clinical Navigation
Dohmen Life Science Services

Carey Stephenson
Director, Patient & Commercial Insights
Dohmen Life Science Services

3:30

Networking and Refreshment Break

4:00

Understanding the Patient Journey from a Patient-Centric Perspective

Alan Balch
Chief Executive Officer
Patient Advocate Foundation

Alan Richardson
Executive Vice President, Strategic Patient Solutions
Patient Advocate Foundation

5:00

Close of Day One

Networking, Wine and Cheese Reception immediately following the final session on day one

DAY TWO WEDNESDAY, DECEMBER 13, 2017

8:00

Continental Breakfast

8:30

Chairperson’ Review of Day One

Cheryl Allen
Vice President, Industry Relations
Diplomat Specialty Pharmacy

8:45

Translating the Patient Experience into Data Driven Insights with Actionable Improvement

Catherine Blansfield, MA, BS, RN
Vice President, Patient Services
National Organization for Rare Disorders (NORD)

9:30

Pharmacist Perspective Making Your Specialty Pharmacy Work for You

Jennifer Otto
Pharmacist
ASAP Pharmacy

10:15

Networking and Refreshment Break

10:45

PANEL Promoting Patient Adherence with Cutting-Edge Techniques
and Technologies

MODERATOR:

Patricia J. Goldsmith
Chief Executive Officer
CancerCare

PANELISTS:

William T. Lee DPh, MPA, FASCP
Senior Director, Pharmacy System
Carilion Medical Center

Maria Kirsch
Executive Director, Head Patient &
Specialty Services Strategy, Operations and Finance
Novartis

11:45

Close of Conference