Optimize Multi-Channel Engagement, Enhance Operating Structure and Improve ROI
January 23-24, 2012
- Philadelphia, Pennsylvania
Attend the leading event for call center management surrounding medical information, adverse event reporting, product complaints, sales/marketing and customer service.
Benefit from cutting edge and diverse topics that provide case studies, tools and best practices to communicate and deliver the value a contact center brings to a life science organization and its customers.
Contact center professionals will benefit from:
- Lessons on achieving patient empowered communications through social media and other digital channels
- Discussion around outsourcing, off-shoring and the globalization of contact centers
- Best practices for utilization of outbound call centers for brand strategy
- Implementation strategies for self service options that improve customer satisfaction and ROI
