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Industry Benchmarking and Inspiration to Improve Complaint Tracking, Processing, Efficiency and Response

June 14-16, 2017
  • Arlington, VA

CELEBRATING 15 YEARS OF PRODUCT COMPLAINTS EXCELLENCE

CBI’s 15th Annual Product Complaints Congress for Life Sciences is packed with updates, tools, benchmarking and content that will help bring your organization’s efforts to the next level. Our 90-minute session format allows for an intensive deep dive into strategic content and peer-to-peer benchmarking while ensuring you have to tools and knowledge to perfect your complaint processes.

Just added!

Pearley Bhambri
Sr. Director, Global Quality Systems
and Post Market Surveillance
Hill-Rom

Kerri Sherman
Quality Complaint Management
Lead – Global CMO
GlaxoSmithKline

Brian Morton
CMO Complaints Specialist –
Global CMO
GlaxoSmithKline

CBI’s 15th Annual Product Complaints Congress for Life Sciences is packed with updates, tools, benchmarking and content that will help bring your organization’s efforts to the next level. Our 90-minute session format allows for an intensive deep dive into strategic content and peer-to-peer benchmarking while ensuring you have to tools and knowledge to perfect your complaint processes.

New this year! Choose content that is catered to your FDA-regulated industry through one of two high-level tracks on medical devices and pharmaceuticals. This year’s Product Complaints for Life Sciences takes steps to ensure you return with actionable strategies regardless of what segment of the industry you belong to.

BENCHMARKING TOOLS, BEST PRACTICES
AND PRACTICAL EXAMPLES:

  • Learn about emerging FDA regulations in combination products
  • Take an intensive deep dive into the management of FDA audits and investigations
  • Benchmark against leading bio/pharmaceutical and medical device organizations’ complaints programs
  • Gain mastery over the new frontier of social mediums and their regulatory requirements
  • Establish complaint trending protocols to stay ahead of the curve with the best possible data insights about emerging product complaints
  • Translate complaint data into actionable insights to improve product quality
  • Receive in-depth knowledge of the emerging state of combination products and strategies to plan out complaint protocol changes

Previous Attendee Acclaim:

This year’s conference provided a great opportunity for networking.
The open forum discussions were ideal in learning industry
practices and strategies for benchmarking.

Product Complaint Coordinator, UCB, Inc.

It is invaluable to experience benchmarking and industry networking and knowledge (best practice) sharing. This forum was perfect for encouraging discussions, building relationships, stimulating discussion, validating ideas and concerns – very beneficial.

Associate Director, QA, Alcon

I believe that some of the information I gained at this conference
could potentially save my company millions of dollars.

Complaint Manager, Sanofi Pasteur

CBI’s Product Complaints Congress is one of the best events
to attend to find out the latest with the ever changing
pharmaceutical and medical device industries.

Manager, Bayer

June 14-16, 2017 | Crystal Gateway Marriott | Arlington, VA

15th Annual Product Complaints Congress for Life Sciences

Industry Benchmarking and Inspiration to Improve Complaint Tracking, Processing, Efficiency and Response

CELEBRATING 15 YEARS OF PRODUCT COMPLAINTS EXCELLENCE

CBI’s 15th Annual Product Complaints Congress for Life Sciences is packed with updates, tools, benchmarking and content that will help bring your organization’s efforts to the next level. Our 90-minute session format allows for an intensive deep dive into strategic content and peer-to-peer benchmarking while ensuring you have to tools and knowledge to perfect your complaint processes.

Just added!

Pearley Bhambri
Sr. Director, Global Quality Systems
and Post Market Surveillance
Hill-Rom

Kerri Sherman
Quality Complaint Management
Lead – Global CMO
GlaxoSmithKline

Brian Morton
CMO Complaints Specialist –
Global CMO
GlaxoSmithKline

CBI’s 15th Annual Product Complaints Congress for Life Sciences is packed with updates, tools, benchmarking and content that will help bring your organization’s efforts to the next level. Our 90-minute session format allows for an intensive deep dive into strategic content and peer-to-peer benchmarking while ensuring you have to tools and knowledge to perfect your complaint processes.

New this year! Choose content that is catered to your FDA-regulated industry through one of two high-level tracks on medical devices and pharmaceuticals. This year’s Product Complaints for Life Sciences takes steps to ensure you return with actionable strategies regardless of what segment of the industry you belong to.

BENCHMARKING TOOLS, BEST PRACTICES
AND PRACTICAL EXAMPLES:

  • Learn about emerging FDA regulations in combination products
  • Take an intensive deep dive into the management of FDA audits and investigations
  • Benchmark against leading bio/pharmaceutical and medical device organizations’ complaints programs
  • Gain mastery over the new frontier of social mediums and their regulatory requirements
  • Establish complaint trending protocols to stay ahead of the curve with the best possible data insights about emerging product complaints
  • Translate complaint data into actionable insights to improve product quality
  • Receive in-depth knowledge of the emerging state of combination products and strategies to plan out complaint protocol changes

Previous Attendee Acclaim:

This year’s conference provided a great opportunity for networking.
The open forum discussions were ideal in learning industry
practices and strategies for benchmarking.

Product Complaint Coordinator, UCB, Inc.

It is invaluable to experience benchmarking and industry networking and knowledge (best practice) sharing. This forum was perfect for encouraging discussions, building relationships, stimulating discussion, validating ideas and concerns – very beneficial.

Associate Director, QA, Alcon

I believe that some of the information I gained at this conference
could potentially save my company millions of dollars.

Complaint Manager, Sanofi Pasteur

CBI’s Product Complaints Congress is one of the best events
to attend to find out the latest with the ever changing
pharmaceutical and medical device industries.

Manager, Bayer

June 14-16, 2017 | Crystal Gateway Marriott | Arlington, VA