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Enhance Best Practices for Globalization • Leverage New Technologies • Innovate for Improved Efficiency and Engagement

February 27-28, 2018
  • Philadelphia, PA

Join your colleagues to hear more about how to enrich the customer experience by leveraging call center capabilities. CBI’s 17th Annual Bio/Pharma Contact Centers serves as the gold standard event for those responsible for bio/pharma call center strategy and management. Don’t miss the opportunity to benchmark with colleagues and learn more about innovative approaches for utilizing digital tools to build relationships with HCPS and patients.

Key Insights and Takeaways:

  • Identify Gaps in Your Contact Center Strategy by Listening to the
    Voice of the Customer
  • Demonstrate the Value of Your Call Center Through Metrics
  • Keys to Engaging Customers Through Contact Centers
  • Implement Metrics to Enhance Compliance and Demonstrate
    Business Value
  • Examine Best Practices for Using Call Centers to Support
    Patients in a New Healthcare Era
  • Leverage New Technology to Raise the Performance of Your
    Contact Center
  • Determine the Most Beneficial Intersection of Social Media and
    Call Centers
  • Focus on Compliance Issues Related to Call Centers and
    Customer Service
  • Optimize Relationships with Vendors to Maximize Results
  • Consider Criteria for Selecting Partners and Improving Collaboration
  • Understand the Challenges and Opportunities for Expanding
    Global Reach

Be there to experience, first-hand, the latest and greatest innovations for implementing and improving call centers as an integral part of the patient journey and HCP management.

Download the Conference Preview

PREVIOUS ATTENDEE ACCLAIM:

It was great to benchmark with other companies as well as walk away with tangible and practical ideas to implement
at my own facility.

Pharmacovigilance Manager, Fleet Laboratories

CBI is consistent in managing high quality conferences, including content, speakers and venue.

Director, Product Monitoring, Mallinckrodt

17th Annual Bio/Pharma Contact Centers

Enhance Best Practices for Globalization • Leverage New Technologies • Innovate for Improved Efficiency and Engagement

Join your colleagues to hear more about how to enrich the customer experience by leveraging call center capabilities. CBI’s 17th Annual Bio/Pharma Contact Centers serves as the gold standard event for those responsible for bio/pharma call center strategy and management. Don’t miss the opportunity to benchmark with colleagues and learn more about innovative approaches for utilizing digital tools to build relationships with HCPS and patients.

Key Insights and Takeaways:

  • Identify Gaps in Your Contact Center Strategy by Listening to the
    Voice of the Customer
  • Demonstrate the Value of Your Call Center Through Metrics
  • Keys to Engaging Customers Through Contact Centers
  • Implement Metrics to Enhance Compliance and Demonstrate
    Business Value
  • Examine Best Practices for Using Call Centers to Support
    Patients in a New Healthcare Era
  • Leverage New Technology to Raise the Performance of Your
    Contact Center
  • Determine the Most Beneficial Intersection of Social Media and
    Call Centers
  • Focus on Compliance Issues Related to Call Centers and
    Customer Service
  • Optimize Relationships with Vendors to Maximize Results
  • Consider Criteria for Selecting Partners and Improving Collaboration
  • Understand the Challenges and Opportunities for Expanding
    Global Reach

Be there to experience, first-hand, the latest and greatest innovations for implementing and improving call centers as an integral part of the patient journey and HCP management.

Download the Conference Preview

PREVIOUS ATTENDEE ACCLAIM:

It was great to benchmark with other companies as well as walk away with tangible and practical ideas to implement
at my own facility.

Pharmacovigilance Manager, Fleet Laboratories

CBI is consistent in managing high quality conferences, including content, speakers and venue.

Director, Product Monitoring, Mallinckrodt