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Ensure Compliance, Strengthen Customized Services and Drive Operational Efficiencies

June 19-20, 2019
  • Philadelphia, PA

Join your colleagues for CBI’s Patient Support Services Congress
an industry-driven meeting, where you can participate in a wide-ranging dialogue surrounding customized patient support, operational efficiencies and compliant program services.

Featuring Two Comprehensive Tracks

Compliance Track
Critical Regulatory Updates and Approaches for Oversight
  • Charitable giving compliance considerations
  • Scrutinize critical areas of risk within the Anti-Kickback Statute and False Claims Act
  • Ensure compliance with field service teams
  • Develop effective SOPs to ensure compliance
  • Mitigate risk in data sharing and privacy
  • Leverage robust compliance monitoring frameworks across patient services and support programs
  • Assess challenges in providing assistance within the rare diseases
  • Dissect evolving state copay card legislation and analyze implications for stakeholders
  • Third party provider auditing and oversight
  • Understand models for compliant use of patient advocates
Innovation and Operations Track
Innovative Services Design, Operational Management
and New Launch Planning
  • Operational launch strategies for patient services
  • Optimize commercial business processes for all patient services
  • Opportunities for gaining data and value-add services from
    trading partners
  • Achieve a highly organized and cost-conscious approach to program design
  • PAP program management and product fulfillment
  • Specialty pharmacy and distribution options that accommodate lower-cost therapies
  • Digital engagement and technology-driven patient support models that support brands, patient acquisition and retention
  • Customized call center models for personalized, concierge-level assistance and case management
  • Strategies that cement continuity of care

Previous Attendee Acclaim:

It is nice to hear others in the industry’s struggles
and challenges.

Manager, FP&A, Horizon Pharma

Wonderful opportunity to meet/discuss with colleagues and industry consultants.

Associate Director and Compliance Officer, R&D and FMV, Sanofi-Genzyme

Interesting topics and opinions. Good opportunity to network and share best practices.

Disclosure Manager, Bayer Plc.

A CBI conference always makes our work better. The conferences are topical and feature inspiring & informative speakers for the perfect sized audience—which means we learn and interact with industry leaders and peers.

Co-Founder, Evident Media