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FDA and EU Regulations • Connectivity Devices and Combination Products • Surveillance • Thresholds

June 19-21, 2018
  • Alexandria, VA

Back for its 16th year, CBI’s Product Complaints Congress for Life Sciences is the industry’s gold standard event for bio/pharmaceutical and medical device professionals responsible for complaint management. As the digital landscape continues to evolve, it is more important than ever for industry thought leaders to benchmark with their peers and discuss innovative best practices for measuring the effectiveness of their complaint handling system. Compare thresholds, analyze the impact of social media, take a deep dive into post-market safety reporting for combination products and more.

Benchmarking Tools, Best Practices and Practical Takeaways

  • Post-market safety reporting for combination products
  • Managing risks while dealing with product complaints
  • Setting up valuable customer complaint surveillance
    reporting to management
  • Preparing for ISO 13485:2016
  • Creating complaint trending systems for drug and
    device products

NEW Sessions This Year!

  • Strategies for Utilizing Statistical Information to
    Set Complaint Thresholds
  • Best Practices for Complying with the
    EU Medical Device Regulation
  • Create a Superior Customer Experience while
    Managing Product Complaints
  • Explore the Impact of Social Media