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Building Customized Services Based on “Voice of the Patient”

December 5-6, 2018
  • Philadelphia, PA

CBI’s Supporting the Patient Experience delivers key insights into the latest information available on improving the experience of patients who are undergoing treatments. Patients encounter many burdensome obstacles in accessing and adhering to medications. It’s more important than ever to understand the current patient experience, identify challenges being faced and develop strategies to improve the overall lives of the patients receiving treatment.


  • Tap into the wisdom of the patient to craft a
    remarkable patient experience
  • Understand the patient’s financial journey
  • Use design thinking to identify patient priorities and
    develop strategies to improve adherence
  • Collaborate with patients to co-create communications
    and patient support programs
  • Examine the power of using genuine patient stories
    to foster connection
  • Identify emerging technologies to improve
    patient adherence to therapies
  • Tackle market access and adherence challenges
    related to patient engagement
  • Telephone, texting, patient portals —
    Pinpoint the best way to reach patients
  • Review examples of how patient opinion leaders close the loop on upcoming treatment options between patients and pharma

Previous Attendee Acclaim:

This conference gave great insights to speed to therapy from a nice cross section of pharma, SPs and payers.

Senior Director, Patient Support & Reimbursement Services, Celgene